Business Process Management (BPM)
Business performance changes over time due to variations of the operation itself and factors such as customers, competitors, employees, vendors and the economic environment. BPM enables businesses to be aware of these changes and respond timely.
Upon completion, managers will have learned how to monitor operations and sustain them at a high performance level.
- Understand your business as an end-to-end system
- A hierarchy of metrics for higher performance: business, operations and process
- Monitoring performance
- Controlling processes
- Sustaining operational performance and continuous improvement