Consulting for operational excellence
Operational excellence means delivering goods and services that customers want—doing it faster, with higher quality and lower costs. We support your company with methods that fit each problem.
Schedule ConsultationThe fundamental operational problems
Companies across all sectors are constantly challenged by these operational problems. This is the result of constant change and companies' difficulty to adapt rapidly.
Slow
Long lead times to complete a task, deliver a product, generate new ideas.
Rigid
Poor flexibility to respond to changing customer demands.
Defective
Too many defective products or service errors.
Obscure
Not meeting deadlines or service levels, lack of measurement and transparency.
Costly
Excessive cost of operation.
Risky
Unacceptable operational risk.
Our methods
We help you get the most from your processes, people and technologies using time-tested tools and a key ingredient: education to create internal capacity for long-term change.
Case studies
Real results across sectors.
Financial Services
- Saved 1,000 non-value added hours per month and increased processed payments by 50,000 monthly for a multi-country financial services operation.
- Recovered 1,700 non-value added hours per month and increased accounts payable capacity by 25,000 invoices per month for a shared services center.
Manufacturing
- Reduced scrap of worst-quality product from 7% to less than 2% in 3 weeks for a laminated woods manufacturer.
- Reduced die manufacturing rework from 22% to 8% in 3 months.
- Shortened duration of a parts-smoothing operation from over 8 to less than 4 hours.
- Extended time between tool changes from 2 to 9 hours, letting off-shifts operate unattended.
Healthcare
- Planned hospital facilities and operations for increased utilization and better patient flow.
- Improved speed of medical supply chains: order to delivery.
- Deployed lean healthcare practices.
Supply Chain
- Optimized pipeline flow volume resulting in $6m monthly additional revenue.
- Lowered crude oil pumping costs through better scheduling that takes advantage of hourly electricity price variations.
Retail
- For a nationwide hardware franchise, accelerated start-up and turn-around periods resulting in more open stores per year and incremental sales of $6m.
Ready to solve your operational challenges?
Schedule a diagnostic consultation. We'll identify the highest-impact opportunity in your operation.
Schedule Consultation